Privacy Policy

We collect personal information that you voluntarily provide to us when you register on the site, place an order, subscribe to our newsletter, or contact us. This may include:

• Name and contact details (email address, phone number, shipping address)
• Payment information (credit card details are processed securely and not stored by us)
• Order history and preferences
• Communications and correspondence with us

We also automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, and browsing behavior.

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Communicate with you about your account or orders
• Provide customer support
• Improve our products, services, and website
• Send marketing communications (if you've opted in)
• Prevent fraud and enhance security
• Comply with legal obligations

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmissions
• Secure storage with access controls
• Regular security assessments
• PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you opt in to receive marketing emails from us, we may send you information about products, promotions, and company news. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional emails related to your account or orders.

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@goldenscent.com.

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping carriers
• Marketing platforms
• Analytics providers

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes through other means.